Contact Us
Australia Casino is an independent comparison site built for Australian adults who want honest, well-researched information about online casinos. If something on this site isn't clear, you've spotted an error, or you'd simply like to know more about how we work, this page explains how to reach us and what kinds of enquiries we can help with.
How to Reach Us
We review and update our content regularly, but no resource is perfect. If you've found something that looks out of date, factually incorrect or missing important detail, we want to know. Equally, if you have a general question about the site or its coverage, feel free to get in touch.
The best way to contact the Australia Casino team is by email. We aim to respond to all genuine enquiries within two business days. Please include as much context as possible — the page you're referring to, the specific claim or section in question, and any supporting information you can share. This helps us investigate and respond accurately rather than in generalities.
What We Can Help With
- Editorial corrections — If a bonus figure, payment detail, licence reference or other factual claim appears to be wrong or outdated, let us know and we'll verify it.
- Coverage gaps — If there's a topic relevant to Australian online casino players that we haven't addressed, we're open to hearing about it.
- Questions about our methodology — We're happy to explain how we research, score and rank the casinos on this site.
- Affiliate and partnership enquiries — Australia Casino works with some casino operators through affiliate arrangements. If you represent a brand and want to discuss this, please use the contact email and mark your message clearly as a commercial enquiry.
- Responsible gambling concerns — We take player welfare seriously. If you have concerns about gambling harm, our Responsible Gambling page lists Australian support services including Gambling Help Online. We're not a counselling service, but we can point you in the right direction.
What We Can't Help With
We are a review and comparison platform, not a casino operator. That means we can't:
- Access your casino account or process a withdrawal on your behalf
- Intervene in a dispute between you and a casino operator
- Provide legal advice about gambling in Australia
- Guarantee outcomes, bonus eligibility or promotional terms at any casino
If you have an account issue with a specific casino, the first step is to contact that casino's own support team directly. If a dispute remains unresolved, you may wish to seek independent advice.
A Note on Independence
Australia Casino earns revenue through affiliate partnerships — when a reader visits a casino through a link on this site and registers, we may receive a commission. This commercial relationship does not determine how we rank or rate casinos. Our editorial assessments are based on research, and operators cannot purchase a higher position. You can read more about how the site operates on our About Us page, and our full Terms and Conditions set out the basis on which this site provides information.
Player Eligibility and Responsible Gambling
All content on Australia Casino is intended for Australian adults aged 18 and over. The casinos reviewed on this site are offshore operators — they are not licensed under Australian domestic law, and Australian players access them at their own discretion. We encourage all readers to gamble responsibly, set personal limits and take breaks when needed. If you or someone you know is experiencing harm related to gambling, support is available from Gambling Help Online (gamblinghelponline.org.au) and the National Gambling Helpline on 1800 858 858.
For more detail on tools and resources, visit our Responsible Gambling page.
Response Times
We monitor our contact inbox during standard Australian business hours. While we aim to reply within two working days, more complex enquiries — particularly those that require us to re-verify specific data — may take a little longer. We will always acknowledge receipt of your message.
Thank you for taking the time to engage with Australia Casino. Reader feedback is one of the most useful tools we have for keeping this site accurate and genuinely helpful.